Booking Your Appointment

You will be a patient of PACE and may not see the same physician at every visit. You may meet with the family practice nurse and you will meet with the internationally trained physician. Your care will be reviewed by a fully licensed family physician though you will not meet with them directly. 

Patients are accepted from the Need a Family Practice Registry in the order we receive them from Nova Scotia Health (NSH). We can accept family members living at the same home address. 

At this time, we are only able to book appointments over the phone. Please call 782-358-0500 to book an appointment. If you are unable to access a phone, you may come into PACE and speak with the front desk to schedule an appointment. However, we are unable to accommodate walk-in appointments.

We hope to utilize Pomelo in the near future to allow for online appointment booking.

Appointment reminders 

You will receive automatic appointment reminders at the time of booking, two weeks, We have recently implemented a platform called OceanMD to send out appointment reminders. If we have an email on file, you will receive automatic appointment reminders at 7 days, 3 days and 1 day before your booked appointment. The email notification will come from PACE Clinic no-reply@cognisantmd.com. Please make sure to check your junk mail and allow emails from this address. If you do not have an email address on file, we will call you with an appointment reminder. 

You may choose to cancel or reschedule your appointment at any point with at least 48 hours notice to our clinic. The clinic can then book that time so that another patient can be seen.

Canceling within 48 hours of your appointment time will be considered a ‘no show’. If you are marked as a ‘no show’ or do not show up for 3 appointments without canceling, you could be discharged from the practice.

Late Appointments 

Please give yourself plenty of time to find our location for your first appointment. Many people struggle to find us. 

We are committed to providing care in a timely manner to our patients and doing the best we can to minimize the time patients spend waiting to be seen at PACE. In order for us to provide timely, attentive service to each patient, the PACE Clinic relies on you to be on time for your scheduled appointments. 

Patients who arrive within 15 minutes of their scheduled appointment times will be seen. If you are more than 15 minutes late, unfortunately you may lose your appointment time. There is a chance you will be able to wait to be seen if another appointment slot opens, if not you may choose to reschedule for another day. 

Missed Appointments (“No Show”)

While our staff is committed to your health and well-being you play a big role in addressing your health needs. 

Missed appointments will affect our ability to care for you. When you do not keep an appointment, it prevents us from giving care to another patient who needs our services.

We expect you to keep all of your appointments and require 48 hours notice to cancel or reschedule your appointment. To help you keep your appointments we will email or call you to remind you of your scheduled appointment time. 

Canceling within 48 hours of your appointment time will be considered a ‘no show’. If you are marked as a ‘no show’ or do not show up for 3 appointments without canceling, you could be discharged from the practice.

Patients who call in for appointments on the same day or the following day will not receive appointment reminders. 

We also try to notify you as soon as possible by telephone and/or in writing if there are any unforeseen changes to our schedule. 

Please tell our staff right away if your contact information has changed.

Preparing for your appointment

To prepare for your appointment can you please:

• Bring your MSI health card.
• Make a list of questions, prioritizing the concerns that are most important to you. 
• Make a list of other health care providers you have visited.
• Bring a list of all your medicines to your appointment, noting the prescriptions. Make sure to include any over the counter, natural and herbal medicines, and vitamins. 

As a patient, you must provide correct and complete information about present complaints, past illnesses, hospital stays, medications and other matters related to your health. You must also tell your doctor about unexpected changes in your condition. Be honest about whether you clearly understand your medical care plan and what your role is in that plan.

During your appointment

From the list of questions you bring to your appointment, begin with asking the questions that are most important to you.

Many patients find it helpful to repeat back what they have heard in their own words to their physician. This helps confirm that the information provided is clear.